Extract From BSNL Page:
Secured Web Sites Not Opening.
* You cannot get into hotmail and yahoo email accounts.
* Cannot view secured web sites
* Cannot do a windows update
* Cannot get into bank web sites.
As ISP, we do not block any site and this problem may be due to changes/corruption in the settings of your computer/browser.
To resolve this problem, there are many ways. Try one by one and check whether you are able to solve your problem.
1. Steps to reset a .dll file required to view secured web sites.
a. Click Start
b. Click Run
c. Type regsvr32 softpub.dll Please make sure the spacing is proper
d. Click OK. A pop-up should display the message Dll Register Server in softpub.dll Succeeded.
e. Click OK.
Do the same with
start – run – type regsvr32 Wintrust.dll – OK – OK
start – run – type regsvr32 Initpki.dll – OK – OK
start – run – type regsvr32 urlmon.dll – OK – OK
When you are all done type exit to quit Command Prompt. Make sure you have the latest version of the browser.
2. Restore your browser to Default Settings.
a. Open internet explorer.
b. Click on Tools.
c. Click on Internet Options.
d. Click on Advanced tab.
e. Click on Restore Defaults and then Click on OK.
3. Reset the Security Zones to the default settings
a. Open Internet Explorer, click on Tools, Click on InternetOptions, and then click the Security tab.
b. Click Internet, and then click DefaultLevel.
c. Click LocalIntranet, and then click DefaultLevel.
d. Click Trustedsites, and then click DefaultLevel.
e. Click Restrictedsites, and then click DefaultLevel.
f. Click Apply.
g. On the Privacy tab, click Default, and then click Apply.
4. Look for third-party firewall or anti virus programs
Make sure that any third-party firewall or anti virus programs that are installed on your computer are configured correctly and are not preventing you from connecting to Web sites. Scan for worms, viruses, and spyware. They can cause these sort of problems. You can use AVG for viruses and worms, and both Adaware and Spybot S&D for spyware/adware. All three are available as free downloads.
5. Check the Cipher Strength.
Open IE and click Help, About Internet Explorer and look at the Cipher Strength. It should be 128 bit. If the Cipher Strength is anything less then 128-bit, download and install the Internet Explorer High Encryption Pack.
6. Delete Cookies and Delete files.
Delete Cookies, DeleteFiles and ClearHistory in Tools, InternetOptions, General tab. (Deleting Cookies may delete some stored Internet passwords.) Check the Deleteall off-line content checkbox.
7. Clear the Secure Sockets Layer (SSL) state and the AutoComplete history
a. On the Tools menu in Internet Explorer, click InternetOptions, and then click the Security tab.
b. Click the Content tab.
c. In the Certificates section, click ClearSSLState, and then click OK.
d. In the Personalinformation area, click AutoComplete.
e. In the Clear AutoComplete history area, click ClearForms, and then click OK.
f. Click ClearPasswords, and then click OK three times.
Verify that the date and time settings on your computer are correct: Because SSL certificates have an expiry date. If the date on your computer isn't correct, it may prevent you from connecting to secured sites.
8. Turn off the pop-up blocker
Internet Explorer SP2 includes the ability to block pop-up windows. This new feature may block some Web pages. To turn off the Pop-Up Blocker, follow these steps:
a. On the Tools menu in Internet Explorer, click InternetOptions, and then click the General tab.
b. Click the Privacy tab.
c. In the Pop-Up Blocker section, click to clear the Block pop-ups check box.
d. Click Apply.
e. Click OK.
9. Configure the security settings for the Trusted sites zone in Internet Explorer
Note Only add the site that you trust as a trusted site. If you are not sure about a Web site, do not add the Web site to the Trusted sites list.
a. On the Tools menu in Internet Explorer, click InternetOptions, and then click the Security tab.
b. Click Trustedsites, and then click DefaultLevel.
c. Add any SSL-secured (128-Bit) Web sites to the Trusted sites zone. To do this, follow these steps:
- Click Sites.
- Type the URL of the site in the Add this Web site to the zone box.
- Click Add, click OK, and then click Apply.
10. Use System Restore to Return Your Computer to a Previous State
Before going in for restoring your system to a previous date by following the steps mentioned below, remember that you will lose all the information /files /applications /programs stored after that date.
Start - All Programs - Accessories - System Tools - System Restore
11. Create a new user profile
In certain situations, you may not be able to search Web sites if your Windows user profile is damaged. To troubleshoot this, log on to the computer as another user and try to connect to a Web site. If you can connect to SSL- secured (128-Bit) Web sites when you are logged on as a different user, your user profile may be corrupted. In this situation, back up the information and settings that you want from your profile (for example, the My Documents and Favorites folders), and then delete the damaged profile.
To delete a user profile, follow these steps:
a. Log on to the computer as Administrator or as a member of the Administrators group.
b. Click Start, click Run, and then type sysdm.cpl.
c. Click the Advanced tab, and then under User Profiles, click Settings.
d. In the Profiles stored on this computer list, click the user profile that you want to delete, and then clickDelete.
e. Click Yes when you are prompted to confirm the deletion.
f. Click OK two times.
g. Log off the computer as Administrator, and then log on as the user. Windows XP will then create a new profile for the user.
If you are not able to open, in spite of trying the above-mentioned procedures, it is better to uninstall & reinstall your browser/OS
